Many of our customers requested the ability to send email from custom domain instead of the default GetSign domain. The reason is simple: emails sent from a trusted company domain look more professional, improve brand consistency, and are less likely to be flagged as spam.
By introducing custom domain email sending, GetSign now ensures your document requests and signature invitations feel like a seamless extension of your organization’s communication—no more confusion about who the email is coming from.
Step by step guide to send email from custom domain:
With this new feature, setting up your custom domain takes just a few minutes. Here’s how:
Step 1: Add Your Root Domain
Go to GetSign Send → Domain Configuration in your GetSign settings. Enter your root domain (e.g., yourcompany.com) and click Begin Domain Verification.
Step 2: Add DNS Records
GetSign will provide you with a set of CNAME records. Copy these and add them to your DNS provider or hosting panel (like cPanel).
These records verify:
- DKIM Authentication (for secure email delivery)
- Custom Mail From (so emails show your domain)
Step 3: Confirm and Verify
Once the DNS records are added, go back to GetSign and check Confirm you have added these records.
Click Verify.
If everything is set correctly, you’ll see green checkmarks showing that your domain is verified.
Step 4: Add a Sender Email
After verification, open GetSign Send and add your Sender Name and Sender Email.
Your domain (e.g., @getsign.io) will already be listed—just enter your username (e.g., hello@getsign.io). Note: The emails will be sent from
You can also set the Email Language for outgoing emails.
You’re all set
From now on, all emails sent through GetSign will come from your custom domain instead of the default GetSign domain.
This helps build trust with your recipients, ensures better deliverability, and keeps your document workflows on monday.com fully branded.
